Call us on: 01902 256744 Coseley, The Black Country


 JOB TITLE:                                Support Worker

SALARY:                                      £10.00 per hour

HOURS OF WORK:                    1 x 25 hours a week (hours of work to be decided however could be from 8am – 8pm and occasional weekend work)

RESPONSIBLE FOR:                  Personal development of a designated group of young people at risk for floating support.

LOCATION:                               The post holder(s) will be based in community locations around Dudley. With the main base of:

The Hub

30 Ebenezer Street


WV14 9LJ

The post-holder will be required to complete an Enhanced Disclosure and Barring Service Check as the Project is specifically targeted at legally defined vulnerable children, young people and adults.


  1. Identify client’s employment goals, expectations and provide information, support and advice to service users, carers and prospective employers when appropriate.
  2. Provide appropriate levels of support and maintain regular contact with individual clients, including employment negotiation, on/off-the-job support, confidence building, communication and social skills training.
  3. Compile a vocational profile on clients to assess their employment needs and expectations.
  4. Assist clients with their job search, prepare for job interviews, CV writing and facilitate assisted interviews as appropriate.
  5. Identify barriers to employment and work with clients to address those barriers.
  6. Working knowledge of Dudley MBC procedures especially in terms of housing/homelessness
  7. Develop an awareness of key issues relating to unemployment and maintain a working knowledge of relevant programmes.
  8. Maintain written records and files in accordance with departmental policies and procedures and maintain confidentiality, individuality, dignity and independence of service users at all times.
  9. Contribute to training, supervision and development of individual’s personal/professional practice and work with management in identifying areas for potential development in work related activities.
  10. Facilitate benefit checks and better off calculations when appropriate and maintain a working knowledge of welfare benefits.
  11. Address the underlying causes of crisis through advice on issues such as employment, homelessness, debt, and health problems.
  12. Arrange and co-ordinate payment plans with utility companies, help with application form completion both on-line and paper based.
  13. Keep and maintain case files and ensure records are uploaded onto MI system on the progress of individuals, take part in ongoing assessment and monitoring of skills, and participate in reviews, case conferences and other associated meetings.
  14. Monitor all Health and Safety at work arrangement and demonstrate an ability to adhere to good working practices as laid down by JST Policy and Procedures
  15. Demonstrate a flexible approach to the job and participate in any training initiatives relevant to the demands of the Support Worker role.
  16. Participate/contribute with advocating on clients behalf and refer people to other agencies and services when appropriate.
  17. Working from and with partners including CHADD, TCT, YMCA, Stonewater and Accord  and occasional cover at the Youth HUB at Dudley Council plus


This job description is a broad picture of the post at the date of preparation.  It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.  Consequently, this is not a contractual document and the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job.

Personal Specification


  1. Understanding of what a good quality advice service looks and feels like for people that use it. Experience of carrying a complex caseload.
  2. The ability to commit to and work within, the aims, principles and policies of the JST service and the vision and values of Dudley MBC Early Access and Prevention Team.
  3. Knowledge, experience of, and demonstrable ability to provide good quality generalist advice and casework
  4. Understanding of the barriers that prevent people in hardship and crisis from accessing advice and advocacy service
  5. Ability to prioritise own work, meet deadlines and manage caseload
  6. Experience of scanning documents onto Management Information systems
  7. Ability to use IT in the provision of advice and the preparation of reports and submissions
  8. Ability to contribute to a project and collaboratively produce data, reports and case studies for the funder
  9. Ability and willingness to work as part of a team
  10. Provision of a professional service to a client group
  11. Experience of multi-agency partnership working
  12. Demonstrate the ability to provide a support service to a client group
  13. Organisational skills / time management skills.
  14. Excellent interpersonal and communication skills (both written and verbal) with a non judgemental attitude
  15. Safeguarding vulnerable adults and children and young people aware
  16. Outgoing, friendly personality
  17. Commitment to reflective performance and continuing professional development.
  18. Flexible, patient and adaptable disposition.


  1. Experience of interfacing with employers
  2. Experience of working with other agencies
  3. Awareness of employment programmes
  4. Knowledge of job seeking skills and recruitment techniques
  5. Educated to NVQ Level 3 standard or willingness to train
  6. Car driver with access to own vehicle

To apply please email for an application form

Deadline for all applications 5pm on 8th November 2019 


JST is keen to take on people for volunteering at the organisation from admin to supporting the team and people within the community, we would like to hear from you if you have any time to spare. Please get in touch with us on the contact page