Call us on: 01902 256744 Coseley, The Black Country

 To apply for this role please email for an application form. The deadline for receiving applications is Friday 28th Feb 2020. 

This BRIDGES post is fully funded by the European Social Fund and the National Lottery Community Fund


JOB TITLE:                               Building Better Opportunities Bridges Advice Worker

SALARY:                                  £14,580 per fixed term contract until June 2022

HOURS:                                   30 HOURS per week

HOURS OF WORK:                  1 x 30 hours a week

RESPONSIBLE TO:                  Senior Support worker  

RESPONSIBLE FOR:                Personal development of a designated group of service users in securing relevant and meaningful employment opportunities

LOCATION:                             The post holders will be based in community locations around the Black Country

With the main base of:

                                                The Hub

                                                30 Ebenezer Street


                                                West Midlands

                                                WV14 9LJ

The post holder will be required to complete an enhanced Disclosure and Barring Service Check as the project is specifically targeted at legally defined vulnerable adults.


  • Target and obtain referrals for unemployed and economically inactive people aged 25+ that may have a range of barriers.
  • To assist such clients with a holistic approach with handholding through the steps to identify, secure and maintain appropriate levels of advice with debts, finances, and applications e.g. help to complete and set up payment plans for utilities.
  • Identifying opportunities for employment or prepare and train to participate in appropriate employment, training and education.
  • To provide high quality information, signposting, and generalist advice and casework service to project clients who are unemployed or economically inactive aged 25+

 Just Straight Talk is committed to promoting integrity and good conduct in all employment matters. We will ensure that all applicants are treated fairly, consistently and impartially for all posts.  JST will seek to avoid discrimination on the grounds of gender, age, race, disability, marital or civil partnership status, gender re-assignment, race, sexual orientation, religion or belief and pregnancy or maternity throughout every stage of the recruitment process.


Just Straight Talk was established in October 2012. JST provides advice and help to unemployed and economically inactive people who are looking for employment, training opportunities, education, improved housing and health.

Subject to funding being awarded we may be commencing an exciting new opportunity.  This will involve working with partners across Dudley & Sandwell in the delivery of outreach services to those furthest away from the labour market aged 25+. 

The aim of the project will be to engage with, encourage, mentor and challenge to improve the employability of those with multiple and complex needs.


  1. Identify client’s employment goals, expectations and provide information, support and advice to service users, carers and prospective employers when appropriate.
  1. Provide appropriate levels of support and maintain regular contact with individual clients, including employment negotiation, on/off-the-job support, confidence building, communication and social skills training.
  1. Compile a vocational profile on clients to assess their employment needs and expectations.
  1. Assist clients with their job search, prepare for job interviews, CV writing and facilitate assisted interviews as appropriate.
  1. Identify barriers to employment and work with clients to address those barriers.
  1. Identify work preparation providers for Work Experience Placement purposes and contribute to the development of employment opportunities.
  1. Develop an awareness of key issues relating to unemployment and maintain a working knowledge of relevant programmes.
  1. Maintain written records and files in accordance with departmental policies and procedures and maintain confidentiality, individuality, dignity and independence of service users at all times.
  1. Contribute to training, supervision and development of individual’s personal/professional practice and work with management in identifying areas for potential development in work related activities.
  1. Facilitate benefit checks and better off calculations when appropriate and maintain a working knowledge of welfare benefits.
  1. Address the underlying causes of crisis through advice on issues such as employment, homelessness, debt, and health problems.
  1. Arrange and co-ordinate payment plans with utility companies, help with application form completion both on-line and paper based.
  1. Keep and maintain case files and ensure records are uploaded onto MI system on the progress of individuals, take part in ongoing assessment and monitoring of skills, and participate in reviews, case conferences and other associated meetings.
  1. Monitor all Health and Safety at work arrangement and demonstrate an ability to adhere to good working practices as laid down by JST Policy and Procedures.
  1. Demonstrate a flexible approach to the jobs and participate in any training initiatives relevant to the demands of the Support Worker role.
  1. Participate/contribute with advocating on clients behalf and refer people to other agencies and services when appropriate.

Other Duties:

This job description is a broad picture of the post at the date of preparation.  It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.  Consequently, this is not a contractual document and the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job.

 Personal Specification


  1. Understanding of what a good quality advice service looks and feels like for clients
  2. The ability to commit to and work within, the aims, principles and policies of the JST service and the vision for the Building Better Opportunities Programme in particular
  3. Knowledge, experience of, and demonstrable ability to provide good quality generalist advice and casework
  4. Understanding of the barriers that prevent people in hardship and crisis from accessing advice and advocacy services
  5. Ability to prioritise own work, meet deadlines and manage caseload
  6. Experience of scanning documents onto Management Information systems
  7. Ability to use IT in the provision of advice and the preparation of reports and submissions
  8. Ability to contribute to a project and collaboratively produce data, reports and case studies for the funder
  9. Ability and willingness to work as part of a team
  10. Provision of a professional service to a client group
  11. Experience of multi-agency partnership working
  12. Demonstrate the ability to provide a support service to a client group
  13. Organisational skills / time management skills.
  14. Excellent interpersonal and communication skills (both written and verbal) with a non judgemental attitude
  15. Equality and Diversity aware
  16. Outgoing, friendly personality
  17. Commitment to reflective performance and continuing professional development.
  18. Flexible, patient and adaptable disposition.


  1. Experience of interfacing with employers
  2. Experience of working with other agencies
  3. Awareness of employment programmes
  4. Knowledge of job seeking skills and recruitment techniques
  5. Educated to NVQ Level 3 standard or willingness to train
  6. Car driver with access to own vehicle

        This BRIDGES post is fully funded by the European Social Fund and the National Lottery Community Fund



JST is keen to take on people for volunteering at the organisation from admin to supporting the team and people within the community, we would like to hear from you if you have any time to spare. Please get in touch with us on the contact page