This Community Matters post is fully funded by the European Social Fund and The National Lottery Community Fund

Just Straight Talk BBO Community Matters

Just Straight Talk is an established Community project specialising in supporting people of all ages across the Black Country. Working with Heart of England community foundation on the Building Better opportunities programme we have the following opportunity:

Support Worker 30 hours

Fixed term until March 2020

Salary – £14,580

This project will work with people experiencing social exclusion, multiple barriers and people who are unemployed or economically inactive. Community Matters supports people to address barriers and move closer to and into employment. It will focus on providing a targeted community approach responsive to the needs of local people, in order to improve the social inclusion of the most disadvantaged groups.  This will involve travelling around Dudley & Sandwell to engage and support people.

Just Straight Talk is committed to safeguarding and promoting the welfare of its participants and expects all employees to share this commitment. Successful applicants will be required to undertake a Disclosure and barring check and to provide proof of their right to work in the UK.

To apply in the first instance please view the job description below and If you feel you are suitable please email for an application pack to for telephone enquiries please call 01902 256 744.



JOB TITLE:                                            Building Better Opportunities Community Matters Support Worker

SALARY:                                                 £14,580

HOURS OF WORK:                           1 x 30 hours a week

RESPONSIBLE TO:                            Senior Support worker

RESPONSIBLE FOR:                         Personal development of a designated group of participants in securing relevant and meaningful employment opportunities

LOCATION:                                         The post holders will be based in community locations around Dudley & Sandwell.

The post holder will be required to complete an enhanced Disclosure and Barring Service Check as the project is specifically targeted at legally defined vulnerable adults.


  • Offer support for disadvantaged people to become work-ready and progress to learning, training and job opportunities;
  • Target and obtain referrals for unemployed and economically inactive people that may have a range of barriers.
  • To assist such participants with a holistic approach with handholding through the steps to identify, secure and maintain appropriate levels of support with debts, finances, and applications e.g. help to complete and set up payment plans for utilities.
  • Identifying opportunities for employment or prepare and train to participate in appropriate employment, training and education.
  • To provide high quality information, signposting, and generalist advice and casework service to project participants who are unemployed or economically inactive

Just Straight Talk is committed to promoting integrity and good conduct in all employment matters. We will ensure that all applicants are treated fairly, consistently and impartially for all posts.  JST will seek to avoid discrimination on the grounds of gender, age, race, disability, marital or civil partnership status, gender re-assignment, race, sexual orientation, religion or belief and pregnancy or maternity throughout every stage of the recruitment process.


Just Straight Talk was established in October 2012. JST provides advice and help to unemployed and economically inactive people who are looking for employment, training opportunities, education, improved housing and health.

The role is to support the work of an exciting programme through The Heart of England Community Foundation.  This will involve working with partners across Dudley & Sandwell in the delivery of outreach services to those disadvantaged with multiple and complex needs.

The aim of the project will be to engage with, encourage, mentor and challenge to improve the employability of those with multiple and complex needs across communities within Dudley.


  1. Identify client’s employment goals, expectations and provide information, support and advice to service users, carers and prospective employers when appropriate.
  2. Provide appropriate levels of support and maintain regular contact with individual participants, including employment negotiation, on/off-the-job support, confidence building, communication and social skills training.
  3. Compile a vocational profile on participants to assess their employment needs and expectations.
  4. Assist participants with their job search, prepare for job interviews, CV writing and facilitate assisted interviews as appropriate.
  5. Identify barriers to employment and work with participants to address those barriers.
  6. Identify work preparation providers for Work Experience Placement purposes and contribute to the development of employment opportunities.
  7. Develop an awareness of key issues relating to unemployment and maintain a working knowledge of relevant programmes.
  8. Maintain written records and files in accordance with departmental policies and procedures and maintain confidentiality, individuality, dignity and independence of service users at all times.
  9. Contribute to training, supervision and development of individual’s personal/professional practice and work with management in identifying areas for potential development in work related activities.
  10. Facilitate benefit checks and better off calculations when appropriate and maintain a working knowledge of welfare benefits.
  11. Address the underlying causes of crisis through advice on issues such as employment, homelessness, debt, and health problems.
  12. Arrange and co-ordinate payment plans with utility companies, help with application form completion both on-line and paper based.
  13. Keep and maintain case files and ensure records are uploaded onto MI system on the progress of individuals, take part in ongoing assessment and monitoring of skills, and participate in reviews, case conferences and other associated meetings.
  14. Monitor all Health and Safety at work arrangement and demonstrate an ability to adhere to good working practices as laid down by JST Policy and Procedures.
  15. Demonstrate a flexible approach to the jobs and participate in any training initiatives relevant to the demands of the Support Worker role.
  16. Participate/contribute with advocating on participants behalf and refer people to other agencies and services when appropriate.


This job description is a broad picture of the post at the date of preparation.  It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.  Consequently, this is not a contractual document and the post holder will be required to carry out any other duties commensurate with the BBO Community matters project.

Personal Specification


  1. Understanding of what a good quality advice service looks and feels like for participants
  2. Experience of providing localised outreach support accessible to participant groups, taking account of local boundaries and participants’ willingness to travel;
  3. Experience of providing tailored and targeted support meeting the specific needs of local communities.
  4. The ability to commit to and work within, the aims, principles and policies of the JST service and the vision for the Building Better Opportunities Community Matters Programme in particular
  5. Knowledge, experience of, and demonstrable ability to provide good quality generalist advice and casework
  6. Understanding of the barriers that prevent people in hardship and crisis from accessing advice and advocacy services with some knowledge of welfare benefits
  7. Ability to prioritise own work, meet deadlines and manage caseloads
  8. Experience of scanning documents onto Management Information systems
  9. Ability to use IT in the provision of advice and the preparation of reports and submissions
  10. Ability to contribute to a project and collaboratively produce data, reports and case studies for the funder
  11. Ability and willingness to work as part of a team
  12. Provision of a professional service to participants
  13. Experience of multi-agency partnership working
  14. Organisational skills / time management skills
  15. Excellent interpersonal and communication skills (both written and verbal) with a non-judgemental attitude
  16. Equality and Diversity aware
  17. Outgoing, friendly personality
  18. Commitment to reflective performance and continuing professional development.
  19. Flexible, patient and adaptable disposition.



  1. Experience of interfacing with employers
  2. Experience of working with other agencies
  3. Awareness of employment programmes
  4. Knowledge of job seeking skills and recruitment techniques
  5. Educated to NVQ Level 3/4 standard or willingness to train
  6. Car driver with access to own vehicle preferable




This Community Matters post is fully funded by the European Social Fund and the National Lottery through the Big Lottery Fund

The closing date for all applications is Wednesday 18th September 2019 by 5pm any applications received any later will no be considered.