Compliments, Concerns & Complaints

To enable us to provide a quality service, we need to know if you are dissatisfied with the service you have received. We would also like to know if you are particularly satisfied. 

For complaints, we would expect you to speak to your key worker in the first instance. Most of the time complaints can be dealt with at this point. However if this is not the case, then please pass any written complaint or compliment  to your JST worker, or post it to the address on our contact page.


We get a lot of feedback on our service, have a read of some of the feedback we’ve received so far.

“Just Straight Talk really helped me get my apprenticeship I wouldn’t have been able to have done it on my own. I would recommend Just Straight Talk to anyone.”

Through JST I have updated my CV, applied for vacancies and even got an interview within the first few weeks of being there. Unlike other establishments they take an interest in what areas you are enjoy and would like to go into. The interview I have due is in my desired field of interest, which I would not have gotten without JST.”

I found it very useful and helped me find a job and help me gain me more confidence.”

I not only found talking to JST very beneficial towards our plans, but also very enjoyable, as the staff were very welcoming and polite.”

I find it useful.”

“I am very happy with the help I was given in such short time. Very confident with JST.”

Very welcoming and helpful. Makes me feel worthwhile and gives me purpose in life. They are doing a fantastic job.”

Started placement at Blakemore’s in Great Bridge, started 7/4/13.”

Helping with finding available job vacancies and work experience opportunities. Also good help with gaining qualifications (e.g. offered courses, such as retail).”

I think it is a great company that gives people opportunities into bigger and better future.”

I have recommended JST to other people because before I received the help I have I was stuck in a rut and JST had a door that helped me through a very tough time.”